Frequently Asked Questions
General
Maintenance requests are typically responded to within 24 business hours. Our team works to complete most work orders within 24 hours whenever possible. However, some repairs may take up to 72 hours or longer depending on the nature of the issue, parts availability, or whether outside vendor support is needed.
No. The the application fee is non-refundable and is required for each rental application. Each adult applicant age 18 or older must submit an application and pay the applicable application fee using certified funds.
Yes, applicants are required to have 24 months of positive, verifiable rental history. Rental history may be reviewed for timely payments, proper notice to vacate, noise or disturbance complaints, illegal activity, unpaid NSF checks, property damage, and whether the previous home was left clean and in good condition at move-out.
The credit builder program is an optional service that may help residents build credit by reporting eligible on-time rent payments to participating credit bureaus. For residents, this can be a helpful way to turn monthly rent payments into a potential credit-building opportunity. Program availability, enrollment requirements, monthly fees, and reporting details may vary. Please contact the leasing office for current information about any available credit builder program and how it works.
Residents can request repairs by submitting a work order through the online resident portal on our property website. You may also stop by the leasing office during regular business hours, and our team will be happy to help you submit a maintenance request.
No, residents do not need to be present for a maintenance technician to complete a repair. When submitting your work order, you may provide permission to enter, which allows our maintenance team to access your apartment and complete the requested service while you are away.
If you are locked out of your apartment, please contact a locksmith (or reset your smart home app if applicable). We do not service lockouts after hours.
Yes, residents are welcome to decorate their apartment home. However, permanent changes or alterations may not be made without written approval from management. Any damages beyond normal wear and tear may be deducted from your security deposit at move-out.
After-hours maintenance emergencies are urgent issues that may affect resident safety, essential services, or cause damage to the apartment community. Examples include: No electricity throughout the apartment No water throughout the apartment No heat during severe cold weather, generally when the outside temperature is below 45°F and the interior temperature is 65°F or below No air conditioning during extreme heat, when applicable, the exterior temperature is above 85°F and the apartment will not cool belo
The application process at begins by selecting your preferred apartment home and submitting an online application. Assuming your application is reviewed and approved, you will pay the required deposit, admin fee (if applicable), sign your lease agreement, pay all applicable move-in fees and charges, and then prepare for move-in. This process is done online on the property website. Our leasing team will guide you through each step, including application requirements, approval status, deposits, lease signing
Appointments are recommended for apartment tours, but walk-ins are welcome during regular office hours. Scheduled tours are prioritized, so we recommend booking an appointment in advance to ensure our leasing team is available to show you available apartment homes and answer questions about pricing, availability, amenities, and the application process.
Applying for an apartment is easy. Visit our floor plans page, choose your preferred apartment home, click “Availability,” and then select “Apply Now” to begin your online application. You can also contact our leasing office for help with availability, pricing, lease terms, and the application process.
Application processing times may vary, but results are typically available within 1 to 3 business days once all required supporting documents have been submitted. Our leasing team will contact you as soon as possible with your application results and any next steps needed to move forward with your new apartment home.
Yes, residents are required to maintain renters insurance with at least $100,000 in personal liability coverage for the full term of the lease. If proof of qualifying renters insurance is not provided, residents may be automatically enrolled in the community’s Damage Waiver Liability Policy. Please visit: https://ppg.confirminsurance.com/ for current renters insurance requirements, policy details, and coverage deadlines.
No. If you transfer from one PEG apartment community to another, a new security deposit is required for the new apartment home. Transfers may also include applicable transfer fees, notice requirements, and approval conditions. If you are a current resident and are interested in transferring to another apartment home or community, please contact the leasing office for details about deposit requirements, transfer fees, eligibility, and next steps.
No, we do not list a specific minimum credit score in the rental criteria. However, a credit report will be processed for each applicant. Based on the household’s overall risk score, the application may be approved, declined, or approved with conditions. If an applicant is declined or approved with conditions, the applicant will receive the required information for the consumer reporting agencies used in the screening process.
If you are unable to self-qualify for an apartment due to credit, income, or full-time student status, the community offers a guarantor-free option for future residents who qualify. Applicants still need to apply online through our website, submit proof of income, a government-issued photo ID, and Visa (indicating they have a legal right to live in the U.S.). Please contact the leasing team for more information about qualification requirements, available alternatives, and next steps in the application proc
The Security deposit is refundable at move-out, less any applicable charges for damages, cleaning, outstanding balances, or other lease-related costs. Deposit terms, refund eligibility, and cancellation policies may vary, so please contact the leasing office for the most current details before applying.
Housing voucher acceptance and requirements vary by property. If you are interested in using a housing voucher, please contact the leasing office for the most current information about potential eligibility.
Corporate lease applicants may be accepted subject to corporate lease qualification guidelines and approval. To qualify for a corporate lease, the company must generally be an operating business for at least 12 months and provide required corporate documentation, including applicable business verification, bank references, and trade references. Corporations must have a senior officer sign the corporate lease and addenda, and the property may request documentation such as Articles of Incorporation to verify
Corporate applicants interested in using apartment homes as guest suites may be considered, subject to availability, property-specific requirements, and management approval. Because corporate leasing options, approved uses, lease terms, and qualification requirements may vary, please contact the leasing office for the most current information about availability and corporate guest suite options.
Yes. We accept reasonable accommodation requests for assistance animals, including emotional support animals, in accordance with applicable fair housing laws through a program called PetScreening (see on property website). Approved assistance animals are not considered pets and may not be subject to standard pet rent, pet deposits, or breed restrictions. Residents may be asked to complete the required accommodation review process and provide supporting documentation when applicable. Please contact the lea
Prospective residents can find a list of applicable fees by reviewing the property flyer and fee disclosure available on our website. Because pricing, deposits, and fees may change, please contact the leasing office to confirm current amounts before applying or signing a lease. Some fees may be required, while others may be optional or situational depending on your apartment home, lease terms, pets, parking, utilities, or other resident selections.
Applicants may provide a U.S. government-issued photo ID, such as a passport or U.S. driver’s license. If an applicant does not have a U.S. government-issued ID, a copy of their visa may be required to verify eligibility for U.S. residency. The community also uses an ID verification service to help authenticate applicant documents, such as driver’s licenses and passports, using artificial intelligence and computer vision technology.
Before moving in, residents may be responsible for several upfront move-in costs. These may include application fee(s), administrative fees if applicable, security deposit, pet deposit and pet fees if applicable, prorated rent, prorated utility or service charges, and any other required move-in fees based on your apartment home, lease term, and applicant qualifications. Move-in costs can vary depending on your selected floor plan, move-in date, current specials, pets, parking, and lease details. Please con
Move-in costs are generally required to be paid before move-in and must be submitted via certified funds unless otherwise approved or required by applicable law. Move-in charges may include your security deposit, pet deposit or pet fees if applicable, prorated rent, and any other required upfront costs. Please contact the leasing office before your move-in date to confirm the total amount due, accepted payment methods, and any available payment options.
Move-in payments and other required leasing charges must be paid using certified funds through the online payment portal, unless otherwise specified by the leasing office. We do not accept cash or personal checks. Please contact the leasing office before making a payment to confirm the total amount due, accepted payment method, and any payment instructions needed before move-in.
Yes. Current residents may be able to add a roommate during the lease term with management approval. Any new roommate must complete the required application and screening process before being added to the lease. Additional qualification requirements may apply, including income verification, credit screening, and approval by the leasing office. Please contact our team to start the roommate approval process and confirm any applicable fees, documentation, or lease update requirements.
If you need to break your lease, residents must provide the required written notice to vacate in accordance with the property’s notice policy and the terms outlined in the lease agreement. Lease break requirements, notice periods, fees, and final charges may vary based on your specific lease terms. Please contact the leasing office before submitting notice so our team can review your lease, explain your options, and confirm any next steps or amounts due.
When your lease is nearing the end, our leasing team will provide information about your renewal options, updated lease terms, current pricing, and any required notice deadlines. Residents may have the option to renew their lease, transfer to another available apartment home, or provide written notice to vacate in accordance with the lease agreement. Renewal options, pricing, and lease terms may vary based on availability and current market rates. Please contact the leasing office before your lease expires
Neighborhood
Red Rock Meadows (nestled into the West Side foothills) is widely considered the premier residential destination for those seeking an upscale, quiet lifestyle enveloped by the natural grandeur of the Black Hills. This neighborhood is highly sought after for its pristine master-planned streets, panoramic hillside views, and its ability to offer a peaceful mountain retreat steps from the Arrowhead and Red Rock golf courses. Here are some of the best places to live when you're looking for a Rapid City, SD apartment for rent:
Canyon Lake
- A highly desirable and scenic neighborhood just to the north, centered around the sprawling Canyon Lake Park, the physical "gap" of the hills, and historic hatchery grounds.
Colonial Pine Hills
- A heavily wooded, rustic residential enclave directly south, offering a true mountain-living feel with sprawling acreages and close proximity to backcountry national forest trails.
Downtown Rapid City
- The vibrant civic and cultural core of the city to the northeast, famous for its historic "City of Presidents" bronze statue collection, local breweries, and bustling boutique shops.
Robbinsdale
- A well-established and family-friendly neighborhood to the east, popular for its beautiful public parks, mature tree lines, and convenient access to South Side shopping complexes.
Living in the Red Rock Meadows area provides a unique residential experience defined by its breathtaking geographic elevation and its role as the ultimate gateway to outdoor recreation. Whether you're looking for career opportunities, regional activities, or tranquil green spaces, here are some of the unique features of living in the area to consider:
A Panoramic Black Hills Backdrop
- The neighborhood is uniquely positioned along the southwestern ridges of the city, offering residents daily access to unobstructed, sweeping views of the South Dakota landscape right from their windows.
The Ultimate Adventure Launchpad
- The area is uniquely situated near Sheridan Lake Road, giving residents an unmatched geographic shortcut into the Black Hills National Forest for weekend hiking, kayaking, and camping.
A Modern Foothills Sanctuary
- Unlike older, high-density metropolitan pockets, this modern development uniquely blends state-of-the-art residential infrastructure with a quiet, low-noise community design that blends effortlessly with nature.
From touring world-class geological museums to exploring ancient crystal caverns, residents of Red Rocks Apartments are surrounded by highly rated local activities. Major attractions and activities in the area include:
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Reptile Gardens (World-Famous Wildlife Park)
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Black Hills Caverns
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Main Street Square (Downtown Event Center)
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The Outdoor Campus - West
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Sitting Bull Crystal Caverns
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Museum of Geology
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Canyon Lake Park
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Dinosaur Park (Historic Overlook Landmark)
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Journey Museum & Learning Center
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Arrowhead Country Club
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Firehouse Brewing Company
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Black Hills National Forest Trails
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Skyline Wilderness Area
Red Rocks Apartments is strategically located near Sheridan Lake Road and Dunsmore Road, providing an exceptionally efficient commute to Pennington County's primary healthcare, energy, and educational campuses. Top employers and regional complexes include:
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Monument Health Rapid City Hospital
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Black Hills Energy Corporate Headquarters
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South Dakota School of Mines & Technology (SD Mines)
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Ellsworth Air Force Base (Regional Aerospace Hub)
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Rapid City Area Schools District Campuses
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Caterpillar Inc. (Local Facility)
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Federal and State Forestry Offices
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Rushmore Mall Commercial Zone
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Rapid City Regional Airport
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City of Rapid City Public Transit Systems
Red Rocks Apartments offers a sophisticated and highly curated collection of community luxuries designed to complement a high-efficiency mountain lifestyle:
Heated Swimming Pool
- Our community features a sparkling, heated outdoor swimming pool with a spacious lounge deck, providing a premier seasonal oasis to unwind.
Expansive Clubhouse with Games
- We provide a modern resident lounge equipped with a full-size pool table, a shuffleboard table, bar-height seating, and a social pass-through window.
24/7 Security & Convenience Perks
- The property features secure electronic building entry with video camera monitoring alongside automated 24/7 package lockers and extra storage lockers.
Vaulted Ceilings & Large Windows
- Select top-floor layout options boast soaring, lofty vaulted ceilings paired with oversized windows that flood the open-concept living space with natural light.
Stainless Steel Kitchen Package
- Gourmet kitchens are elevated by warm wood cabinetry, stainless steel appliances, and a large multi-functional prep island with bar-height seating.
In-Unit Laundry & Walk-In Closets
- Every home is equipped with a full-size washer and dryer set alongside exceptionally large bedrooms featuring deep walk-in closets.
Maintenance
Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.
We encourage our residents to place a work order through the online resident portal on our property website. You can also stop by the leasing office during business hours to place your work order.
All work orders are responded to within 24 hours, depending on the nature of the work order, we try to have all completed within 24 hours but some can take up to 72 hours to resolve.
No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.
We do not service after-hours lockouts. If you are locked out during business hours, please visit the office with your photo ID.
You are allowed to decorate your new home. However, all modifications to the apartment will be charged at time of move out if not restored to the original condition.
At Red Rock Apartments in Rapid City, SD, after-hours maintenance emergencies are urgent issues that may affect resident safety, essential services, or cause damage to the apartment community. Examples may include:
- No electricity throughout the apartment
- No water throughout the apartment
- No heat during severe cold weather, generally when the outside temperature is below 45°F and the interior apartment temperature is 65°F or below
- No air conditioning during extreme heat, where applicable, generally when the exterior temperature is above 85°F and the apartment will not cool below 80°F
- Refrigerator not cooling
- Water entering the apartment or active flooding
- Electrical sparks or a potential fire hazard
- A non-working toilet in an apartment with only one bathroom
- Situations where resident safety is at risk, such as a break-in with damaged locks or windows
- Standing ice in parking areas, sidewalks, breezeways, or stairs
For non-urgent maintenance requests, residents should submit a work order through the online resident portal or contact the leasing office during regular business hours.
Community Information & Amenities
Red Rock has a heated outdoor pool, 24-hour gym & package lockers, dog park, clubhouse, elevators, controlled access and a guest suite. Check out our amenity page! www.redrockapartments.com/amenities
Our pool hours are 7 am to 9 pm from Memorial Day to Labor Day.
Yes, there is open parking.
All apartment homes include a washer and dryer.
Yes, this is a pet friendly community.
$300 non-refundable pet fee, $25 pet screening fee, $40 monthly pet rent, 2 pet limit.
We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; Owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Pit Bull, German Shepard, Doberman, Rottweiler, Akitas, and Mastiffs. Others may be added. Owner may also restrict size and weight.
Yes, our community does have a pet park.
Our stainless appliances set include dishwasher, stove, refrigerator, and microwave.
Dumpsters are located in the parking lot.
Moving boxes at Red Rock Apartments in Rapid City, SD need to be broken down and can be disposed of in the dumpster areas.
Pest control can be scheduled by entering a work order.
The onsite staff will not accept packages on behalf of residents. There is a package locker in the clubhouse where all packages will be dropped.
Our fitness center is open 24/7 with controlled access.
Our fitness center has everything you need to stay in shape! We have free weights, treadmills, and an elliptical.
We do not allow private events in our public spaces.
Admin
No, there is no cost to take a tour. You will need to visit the property during business hours or you can call or email the leasing center to set up an appointment that works best for you.
We accept walk ins, but we prioritize prospects who book an appointment.
Our office is open 5 days a week and we have an open door policy. You can come meet our team at any time.
You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!
Application process can vary, but usually takes from 1-3 business days.
Fees and specials may vary daily. The security deposit is determined based on your background check. Contact the office for our daily price quote to learn more.
Payments are only accepted through our online portal.
Payments are only accepted through our online portal.
Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying a termination fee based on 1.5 times the rental rate.
Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.
No, we currently do not offer furnished apartments.
Our standard minimum lease term is 12 months (please inquire about availability of shorter lease terms).
Utilities
No, utilities are not included in your rent amount.
At the time of move in you will be required to provide proof of an active gas and electric account. There is a separate charge for water, sewer, and trash that will be due with rent each month.
The property has been wired for high speed internet. Fees for internet are billed seperately and due with your monthly rent each month.
Friends Make the Best Neighbors! Ask us more about resident referral program
Occasional overnight guests are welcome. However, we do not allow guest to stay longer than 14 total nights per month.
No. A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.
No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.
Location
Visit www.rapidride.org for more information on public transportation in Rapid City.
We are located in the quiet Red Rock neighborhood off of Sheridan Lake Rd. within walking distance of the Red Rock Golf Course! You will find plenty of shopping and dining options located nearby.
Rapid City Area Schools: Corral Drive Elementary, Southwest Middle School, and Stevens High School
Canyon Lake Park is 5 miles away.
We are located near Walmart Supercenter.
Scooter's Coffee is located 3.5 miles away
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